Contents
- 1. Introduction
- 2. What We Collect
- 3. How We Collect It
- 4. How We Use Your Data
- 5. Legal Basis
- 6. Who We Share It With
- 7. Cookies & Tracking
- 8. Data Retention
- 9. Security Measures
- 10. Your Rights
- 11. Marketing Communications
- 12. Children's Privacy
- 13. Third-Party Links
- 14. Policy Changes
- 15. Contact Us
1. Introduction
Welcome to the Solat PKR Privacy Policy. Solat PKR ("we", "us", "our") operates an online gaming and casino platform designed specifically for players in Pakistan. We understand that how we handle your personal data matters — and we take that responsibility seriously.
This Privacy Policy applies to all data collected through the Solat PKR website and platform, including when you register an account, make deposits and withdrawals, play games, contact customer support, or interact with any Solat PKR promotional communication. It applies to all Pakistani players and any other individuals whose data we process in connection with our services.
By registering or using Solat PKR, you acknowledge that you have read and understood this Privacy Policy. This Policy forms part of the wider Terms and Conditions and should be read alongside them.
Plain language note: This policy tells you what information Solat PKR collects about you, why we collect it, how we use it, and what choices and rights you have. If anything is unclear, our support team is available 24/7 in Urdu and English.
Solat PKR — a platform built for Pakistan, with your privacy and data security as a core commitment.
2. What Personal Data We Collect
Solat PKR collects different categories of personal data depending on how you interact with the platform. Here is a complete breakdown:
2.1 Registration and Identity Data
- Full legal name (as it appears on your CNIC or passport).
- Date of birth.
- Pakistani mobile number used for account registration and payment methods.
- Email address (if provided).
- CNIC number or passport number (collected during identity verification).
- Home city or area (for general localisation purposes).
2.2 Financial and Transaction Data
- Deposit amounts, dates, times and payment methods used (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, Visa/Mastercard).
- Withdrawal requests, amounts and destination payment method details.
- Account balance history.
- Transaction identifiers provided by payment processors.
Solat PKR does not store complete payment card numbers. Card transactions are processed by certified third-party payment processors and only tokenised references are retained by Solat PKR.
2.3 Gaming Activity Data
- Game sessions — which games you played, when, for how long and at what bet levels.
- Bet amounts, game outcomes and total winnings or losses per session.
- Bonus claims, wagering progress and promotional participation history.
- Responsible gaming tool usage, including any deposit limits, loss limits or self-exclusion periods you have set.
2.4 Technical and Device Data
- IP address at the time of login and during active sessions.
- Device type, operating system and browser version.
- Session duration and navigation patterns within the platform.
- Cookies and similar tracking technologies (see Section 7).
2.5 Customer Support Communications
- Records of Live Chat, WhatsApp, Telegram and email exchanges with our support team.
- The content of complaints, dispute submissions and feedback provided by you.
- Call recordings where phone support is used (if applicable).
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Name, DOB, CNIC, mobile number | Account creation & KYC verification |
| Financial | Deposit / withdrawal records, payment method references | Payment processing & fraud prevention |
| Gaming Activity | Game sessions, bets, wins, bonus history | Service delivery & responsible gaming |
| Technical | IP address, device, browser, session data | Platform security & user experience |
| Communications | Support chat logs, complaint records | Customer service & dispute resolution |
3. How We Collect Your Data
Solat PKR collects your personal data through the following means:
- Directly from you — when you register, complete KYC verification, make deposits or withdrawals, contact support, or participate in promotions.
- Automatically through the platform — when you use Solat PKR, technical data (IP address, device information, session behaviour) is automatically logged as part of normal platform operation.
- From payment processors — Easypaisa, JazzCash, NayaPay, SadaPay and card processors provide transaction confirmations and payment references that we record against your account.
- From identity verification providers — where we use third-party KYC services to verify your identity documents, those providers share a verification result and relevant identity data with us.
- From cookies and tracking technologies — see Section 7 for full details of how we use cookies on the Solat PKR platform.
Solat PKR collects only the data necessary to deliver a fast, secure, PKR-native gaming experience for Pakistani players.
4. How We Use Your Personal Data
Solat PKR uses your personal data only for the purposes for which it was collected or for closely related purposes that you would reasonably expect. Specifically:
4.1 To Provide Our Services
We use your registration and identity data to create and manage your account, verify your identity in line with KYC requirements, and ensure you can access the full range of Solat PKR games and features. Your financial data is used to process deposits and withdrawals accurately and promptly, including to your registered Easypaisa or JazzCash account.
4.2 To Maintain Platform Security and Prevent Fraud
Technical and session data — including IP addresses and device fingerprints — is used to detect and prevent account abuse, fraud, money laundering and suspicious activity on Solat PKR. This protects every player on the platform. Where we detect activity suggesting fraud or multi-accounting, we may act on that data including suspending the affected account pending investigation.
4.3 To Operate Responsible Gaming Systems
Gaming activity data — including your session lengths, bet sizes, loss patterns and use of our limit tools — is monitored as part of Solat PKR's commitment to responsible gaming. If patterns in your data suggest that your gaming may be moving from entertainment toward compulsive behaviour, our responsible gaming team may proactively reach out to offer support and access to limit tools. This is not marketing — it is a player welfare measure.
4.4 To Process Bonuses and Promotions
We use your gaming activity data and account history to determine your eligibility for bonuses, calculate wagering progress, and ensure bonus terms are being applied correctly. Solat PKR also uses this data to identify cases of bonus abuse and apply the appropriate terms-based responses.
4.5 To Provide Customer Support
Communications data from your support interactions is used to resolve your queries, investigate complaints and improve our support quality. Support interactions may be reviewed for quality assurance and training purposes.
4.6 To Send Marketing Communications
Where you have opted in to receive promotional communications, we use your contact details and gaming activity data to send relevant promotions, bonus offers and platform updates. You can opt out of marketing communications at any time — see Section 11 for details.
5. Legal Basis for Processing
Solat PKR processes your personal data on the following legal bases:
- Contract performance — processing necessary to deliver the services you have signed up for, including account management, payment processing, and game delivery.
- Legal obligation — processing required to meet KYC, anti-money-laundering (AML) and fraud prevention obligations.
- Legitimate interests — processing for platform security, fraud prevention, responsible gaming monitoring, and service improvement where those interests are not overridden by your rights.
- Consent — processing for marketing communications, where you have explicitly opted in. You may withdraw this consent at any time.
6. Who We Share Your Data With
Solat PKR does not sell, rent or trade your personal data to third parties for their own commercial purposes. We share data only in the following limited circumstances:
6.1 Payment Processors
To process your deposits and withdrawals, we share necessary transaction data with your chosen payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer systems or card payment processors. Each of these providers operates under their own privacy policies and is independently responsible for data protection in their systems.
6.2 Identity Verification Providers
Where we use third-party KYC verification services to verify your CNIC or other identity documents, we share your submitted identity data with those providers for the sole purpose of verification. Verification providers are contractually bound to use your data only for that purpose.
6.3 Game and Software Providers
Solat PKR's games are powered by third-party software providers. These providers receive session and game outcome data necessary to deliver game functionality. Game providers do not receive your personal identity or financial data beyond what is technically required to render game sessions.
6.4 Legal and Regulatory Authorities
Solat PKR will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law or valid legal process. We will not disclose data beyond what is required by any such legal obligation.
6.5 Internal Group Entities
Where Solat PKR operates as part of a wider group of companies, data may be shared with group entities for the purposes of consolidated fraud monitoring, technology infrastructure support or regulatory compliance. Such sharing is governed by internal data protection agreements.
Solat PKR will never share your personal data with third parties for advertising, marketing profiling or data brokerage purposes. If you ever receive a communication purporting to be from Solat PKR that asks for your account credentials, treat it as fraudulent and contact our support team immediately.
7. Cookies and Tracking Technologies
Solat PKR uses cookies and similar technologies (such as local storage and session tokens) to operate the platform. Here is what we use and why:
7.1 Essential Cookies
These are required for the platform to function. They manage your login session, maintain your account state while you navigate between game sections, and ensure secure communication between your browser and our servers. You cannot opt out of essential cookies without disabling core platform functionality.
7.2 Functional Cookies
Functional cookies remember your preferences — for example, your preferred language, the last game category you visited, or display settings you have adjusted. They improve your experience but are not strictly necessary for platform operation.
7.3 Analytics Cookies
Solat PKR uses analytics tools to understand how players navigate the platform — which pages are visited most, where players encounter difficulties, and how sessions typically progress. This data is aggregated and anonymised. It is used to improve the platform for all users. Analytics cookies do not track your individual identity.
7.4 Managing Your Cookie Preferences
You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Blocking functional or analytics cookies will not prevent you from using Solat PKR but may affect your experience. Essential session cookies cannot be disabled without preventing login functionality.
From cricket betting to live casino, your Solat PKR data is handled with the same care across every game category.
8. How Long We Keep Your Data
Solat PKR retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following guidelines:
- Account data — retained for the duration of your account and for a period of five years following account closure, to meet anti-money-laundering record-keeping obligations.
- Transaction data — deposit and withdrawal records are retained for a minimum of five years following the transaction date.
- Gaming activity data — session and game outcome records are retained for two years following each session, or longer where required by responsible gaming monitoring obligations.
- Support communications — customer service records are retained for two years following the close of the relevant interaction, or longer where a formal dispute remains unresolved.
- Identity verification documents — copies of CNIC and other verification documents are retained for the period required by applicable KYC legislation — typically five years following account closure.
On expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data — from which you cannot be identified — may be retained indefinitely for statistical and platform improvement purposes.
9. How We Protect Your Data
Solat PKR applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or destruction:
- SSL/TLS encryption — all data transmitted between your device and Solat PKR servers is encrypted using TLS protocols. The padlock in your browser confirms this is active.
- Access controls — access to personal data within Solat PKR is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason can access your data.
- Payment tokenisation — card payment details are tokenised by our payment processors and are never stored in full on Solat PKR systems.
- Regular security auditing — Solat PKR's systems undergo periodic security assessments to identify and address vulnerabilities.
- Incident response — in the event of a data security incident affecting your personal data, Solat PKR will notify affected players as required and take immediate steps to contain the incident.
You also play an important role in protecting your data. Use a strong, unique password for your Solat PKR account, do not share your credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.
10. Your Data Rights
As a Solat PKR player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at support@solatpkr.com or via Live Chat.
Right of Access
Request a copy of the personal data Solat PKR holds about you. We will provide this within a reasonable timeframe following identity confirmation.
Right to Rectification
If any of your personal data held by Solat PKR is inaccurate or incomplete, you have the right to request that it be corrected. Contact support with the correction details.
Right to Erasure
On account closure, you may request deletion of your personal data. We will action this to the extent permitted by our legal retention obligations (see Section 8).
Right to Restrict Processing
In certain circumstances, you may request that we limit how we use your data — for example, while a dispute or correction request is being investigated.
Right to Data Portability
Where we process your data on the basis of consent or contract, you may request a structured, machine-readable copy of the data you have provided to Solat PKR.
Right to Object
You may object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.
11. Marketing Communications
Solat PKR sends promotional communications — including bonus offers, game announcements and platform updates — only to players who have opted in to receive them. If you opted in at registration or subsequently, you may receive these communications via SMS to your registered mobile number, WhatsApp or Telegram.
You can opt out of marketing communications at any time by:
- Updating your communication preferences in your Solat PKR account settings.
- Replying "STOP" to any SMS communication.
- Contacting our support team via Live Chat and requesting removal from marketing communications.
Opting out of marketing will not affect your ability to use the platform, receive transaction confirmations, or receive essential account security communications. Essential service communications — including deposit confirmations, withdrawal notifications, KYC requests and security alerts — will continue regardless of your marketing preferences.
12. Children's Privacy
Solat PKR is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out as part of the account registration and KYC process.
If Solat PKR discovers that personal data has been collected from a person under 18, that account will be immediately suspended, all funds will be frozen pending investigation, and the collected data will be securely deleted following conclusion of any required regulatory process. If you believe a minor has registered on Solat PKR, contact our support team immediately.
Parents and guardians: If you believe a minor in your household has accessed or registered on Solat PKR, contact us at support@solatpkr.com immediately. We will assist you in securing and closing the account.
13. Third-Party Links and Services
The Solat PKR platform may contain references to or integrations with third-party services — such as payment processors or game providers — whose own privacy practices govern how they handle any data you share with them directly. Solat PKR is not responsible for the privacy practices of third-party services. We recommend reviewing the privacy policies of any third-party service with which you interact in connection with your Solat PKR account.
14. Changes to This Privacy Policy
Solat PKR may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes — such as adding a new category of data collection, a new sharing arrangement, or a significant change to retention periods — we will notify you through the platform (via in-app notification or registered contact details) at least 7 days before the change takes effect.
Minor changes — such as clarifications of existing language or corrections of typographical errors — may be made without advance notice. The "Last Updated" date at the top of this page will always reflect the most recent revision. Continuing to use Solat PKR following a policy update constitutes your acceptance of the revised Privacy Policy.
15. How to Contact Us
For any questions, requests or concerns about this Privacy Policy or how Solat PKR handles your personal data, please contact us through any of the following channels. Our support team is available 24 hours a day, seven days a week, in both Urdu and English.
- Email: support@solatpkr.com
- Live Chat: Available on the Solat PKR platform at all times.
- WhatsApp / Telegram: Contact details available in the platform support section.
When contacting us about a data rights request (Section 10), please include your registered mobile number and a brief description of your request so we can verify your identity and respond promptly.
Response commitment: Solat PKR acknowledges data rights requests within 24 hours and aims to provide a full response within 14 days. Complex requests may require additional time, in which case we will inform you of the expected timeline.